Return Policy for Digital Embroidery Files

Last Updated: 11/10/2023

Thank you for shopping at Smart Stitch Studio. We appreciate your business and are committed to providing you with high-quality digital embroidery files. Please read our return policy carefully.

Digital Product Nature

Our products are digital embroidery files, which means they are downloadable files and not physical items. As such, they are not eligible for return or exchange.

No Returns or Exchanges

Due to the nature of digital products, we do not accept returns or exchanges. All sales of digital embroidery files are final. Please make sure to review your order carefully before completing the purchase.

Quality Assurance

We take great care to ensure the accuracy and quality of our digital embroidery files. If you encounter any issues with your download or have concerns about the product, please contact our customer support at info@smartstitchstudio.com for assistance.

Refund Policy

Refunds will only be provided in cases where a duplicate purchase has occurred. If you mistakenly purchase the same digital embroidery file more than once, please contact our customer support at info@smartstitchstudio.com within 7 days of purchase with relevant details to initiate the refund process.

Contact Us

If you have any questions about our return policy or need further assistance, please contact us:

Changes to This Policy

We reserve the right to update or change our return policy at any time. Any changes will be effective immediately and will be reflected on this page.

Thank you for choosing Smart Stitch Studio. We appreciate your understanding of our return policy.